Shipping policy

We pride ourselves on ensuring your orders are packaged with the highest of standards.

Orders are processed Monday to Friday (ex-public holidays). Orders received on weekends or holidays will be processed the next business day. Handling times for all orders are generally 3-4 business days from the time of order. Slight delays may occur during holiday or sale periods.

A dispatch confirmation email including a tracking number will be sent once the order has been dispatched. All deliveries are made by registered courier and will require a signature, unless you provide authority to leave.

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Our product is shipped on a post code related shipping calculator with availability to a majority of postcodes within Australia. We are currently unable to deliver to some - if you are having trouble checking out of your cart and need an estimates for a postcodes outside of our range, please contact us directly for a quote.

Delivery of Goods

All goods are delivered from our Store. We will arrange a freight company to deliver to the purchaser’s address, unless the purchaser states otherwise or selects, when ordering the click and collect service from our store.

Liability passes to the purchaser upon delivery of the goods to the designated address of the purchaser.

Freight is payable at checkout, therefore freight costs are the responsibility of the purchaser, and are additional to the cost of goods sold.

The purchaser must sign for the number of cartons received upon delivery. We will not be held responsible for cartons signed for, but not received. If upon delivery cartons are damaged, we ask that you please mark the consignment note and notify us immediately.

Please note that bulky and fragile items require specialist carriers and may take longer to reach nominated destinations. Orders will only be sent directly to purchaser’s client at our discretion.

Domestic Shipping

Our product is shipped on a post code related shipping calculator with availability to a majority of postcodes within Australia.

International Shipping

Our online store is currently unable to ship internationally. If you wish to arrange international shipping please also email us directly at info@sydneybikerepairs.com.au for more information.

Carrier Tracking

A tracking number and carrier information will be sent to you in an email once your goods have been packed and dispatched.

Lost or Damaged in Transit

In the unlikely event that an item arrives damaged or faulty, we request that you email: info@sydneybikerepairs.com.au within 7 days of receipt of goods for a replacement (if available/suitable), credit or refund. To assist with your claim please include any images &/or videos to support your claim. We are here to help & aim to respond within 24 hours Mon-Fri.